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- UK Standard Free
- UK Next Day £5.99
- Europe Standard £6.99
- Europe Express £17.99
- Europe & International Standard £9.99
- Europe & International Express £17.99
HOW LONG DOES DELIVERY TAKE?
A delivery estimate will be provided at checkout after you select an available delivery option. Delivery estimates cannot be guaranteed apart from the UK Next Day delivery.
Approximate delivery times for select locations are shown below:
- UK Standard: 2-3 business days
- UK Next Day: 1 business day (Next day not guaranteed for Saturday & Sunday*)
- Europe Standard: 5-7 business days
- Europe Express: 2-3 business days
- Rest of World: 7-10 business days
WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?
Depending on the value of your order, your package may or may not be charged customs or import taxes. In our experience, order values of less than £30 / £40 are unlikely to incur any import duties or fees in most countries.
However, if your parcel does incur customs taxes or duty it's entirely up to you (as the receiver) to cover these costs. Unfortunately, as these charges differ from country to country we are unable to directly advise you on what these might be. We recommend contacting your local customs office prior to ordering so you're not surprised by any unexpected delivery charges.
By law, all items must be declared at their full price and we cannot alter the amount to decrease any custom fees.
In the unlikely event that you wish to refuse your delivery, you may still be held responsible for the original customs fees or import duties and the cost of returning the package to PINGLUDA. We regret that we can only refund you the value of your order minus any fees we are charged upon return for your item. If a delivery is refused by you then, unfortunately, we cannot be held liable for any loss or damage incurred by your order during transit back to us.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Items must be returned within 30 days of receipt.
- Items must be unworn and unwashed.
- Items must have all tags attached.
We're sorry, free returns are unavailable, returns must be made at your own cost. To avoid loss of order, kindly obtain proof of postage.
If you’re returning something faulty, damaged, or soiled please contact us by e‑mail at firstname.lastname@example.org prior to sending any return.