Refund & Returns policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Items must be returned within 30 days of receipt.
- Items must be unworn and unwashed.
- Items must have all tags attached.
We're sorry, free returns are unavailable, returns must be made at your own cost. To avoid loss of order, kindly obtain proof of postage.
If you’re returning something faulty, damaged, or soiled please contact us by e‑mail at firstname.lastname@example.org prior to sending any return.
A refund can only be processed once the return item is received by Pingluda.